---
title: FAQ | Help Center - Vocaza Journey
description: Here you will find all the questions that are frequently asked of us.
---

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1. [Help Center - Vocaza Journey](https://knowledge-base.vocaza.com/en/vocaza-journey)
2. [FAQ](https://knowledge-base.vocaza.com/en/vocaza-journey/faq)

# FAQ

 Here you will find all the questions that are frequently asked of us.

- [How to share your feedback?](https://knowledge-base.vocaza.com/en/vocaza-journey/how-to-share-your-feedback)
- [How to measure customer satisfaction across the customer journey with a single survey?](https://knowledge-base.vocaza.com/en/vocaza-journey/how-to-measure-customer-satisfaction-across-the-customer-journey-with-a-single-survey)
- [Where do you host your data?](https://knowledge-base.vocaza.com/en/vocaza-journey/where-do-you-host-your-data)
- [Can you duplicate a survey?](https://knowledge-base.vocaza.com/en/vocaza-journey/can-you-duplicate-a-survey)
- [Are there limits on the number of characters in emails?](https://knowledge-base.vocaza.com/en/vocaza-journey/are-there-limits-on-the-number-of-characters-in-emails)
- [What are the limits for images used in Journey?](https://knowledge-base.vocaza.com/en/vocaza-journey/what-are-the-limits-for-images-used-in-journey)
- [Can you import a contact file for multiple surveys?](https://knowledge-base.vocaza.com/en/vocaza-journey/can-you-import-a-contact-file-for-multiple-surveys)
- [What are the allowed file formats for contact import?](https://knowledge-base.vocaza.com/en/vocaza-journey/what-are-the-allowed-file-formats-for-contact-import)
- [What to do if I have misinterpreted characters during a contact import?](https://knowledge-base.vocaza.com/en/vocaza-journey/what-to-do-if-i-have-misinterpreted-characters-during-a-contact-import)
- [Can you manually import contacts when automatic import is set up?](https://knowledge-base.vocaza.com/en/vocaza-journey/can-you-manually-import-contacts-when-automatic-import-is-set-up)
- [How to correct a partial or error-prone import?](https://knowledge-base.vocaza.com/en/vocaza-journey/how-to-correct-a-partial-or-error-prone-import)
- [Why Are Some Contacts Not Imported?](https://knowledge-base.vocaza.com/en/vocaza-journey/why-are-some-contacts-not-imported)
- [How to obtain a list of your dissatisfied or detractor clients?](https://knowledge-base.vocaza.com/en/vocaza-journey/how-to-obtain-a-list-of-your-dissatisfied-or-detractor-clients)
- [Can you customise the sender domain of emails?](https://knowledge-base.vocaza.com/en/vocaza-journey/can-you-customise-the-sender-domain-of-emails)
- [How often should I change my password?](https://knowledge-base.vocaza.com/en/vocaza-journey/how-often-should-i-change-my-password)
- [How long do you keep personal data?](https://knowledge-base.vocaza.com/en/vocaza-journey/how-long-do-you-keep-personal-data)
- [Is it possible to change the broadcast scenario and reminders?](https://knowledge-base.vocaza.com/en/vocaza-journey/is-it-possible-to-change-the-broadcast-scenario-and-reminders-modification-of-the-first-solicitation-sequence)
- [Images used - Credits](https://knowledge-base.vocaza.com/en/vocaza-journey/images-used-credits)
- [How to Get a Review Link for Your Platform (Google, Tripadvisor, Trustpilot, etc.)](https://knowledge-base.vocaza.com/en/vocaza-journey/how-to-get-a-review-link-for-your-platform-google-tripadvisor-trustpilot-etc)
- [How are my contacts’ personal data anonymized?](https://knowledge-base.vocaza.com/en/vocaza-journey/how-are-my-contacts-personal-data-anonymized)

See less ▼

- [Get started](https://knowledge-base.vocaza.com/en/vocaza-journey/get-started)
- [Setting up a satisfaction survey !](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-satisfaction-survey-1#main-content)

    - [Creating and modifying surveys](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-satisfaction-survey-1#creating-and-modifying-surveys)
    - [Managing the distribution of surveys](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-satisfaction-survey-1#managing-the-distribution-of-surveys)
    - [Contact import](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-satisfaction-survey-1#contact-import)
    - [Diffusion via URL/QRCode](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-satisfaction-survey-1#diffusion-via-url-qrcode)
- [Setting up a customer journey](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-customer-journey)
- [Analysing my results](https://knowledge-base.vocaza.com/en/vocaza-journey/analysing-my-results#main-content)

    - [How to analyze my results?](https://knowledge-base.vocaza.com/en/vocaza-journey/analysing-my-results#how-to-analyze-my-results)
    - [What are the semantic analysis models for comments?](https://knowledge-base.vocaza.com/en/vocaza-journey/analysing-my-results#what-are-the-semantic-analysis-models-for-comments)
- [Set up a data collection form](https://knowledge-base.vocaza.com/en/vocaza-journey/set-up-a-data-collection-form)
- [Image management](https://knowledge-base.vocaza.com/en/vocaza-journey/image-management)
- [Risk Contacts Management](https://knowledge-base.vocaza.com/en/vocaza-journey/risk-contacts-management)
- [Google reviews](https://knowledge-base.vocaza.com/en/vocaza-journey/google-reviews)
- [User management](https://knowledge-base.vocaza.com/en/vocaza-journey/user-management)
- [AI in Vocaza Journey](https://knowledge-base.vocaza.com/en/vocaza-journey/ai-in-vocaza-journey)
- [Integration with other tools](https://knowledge-base.vocaza.com/en/vocaza-journey/integration-with-other-tools)
- [FAQ](https://knowledge-base.vocaza.com/en/vocaza-journey/faq)
- [Release notes](https://knowledge-base.vocaza.com/en/vocaza-journey/release-notes)
- [Roadmap](https://knowledge-base.vocaza.com/en/vocaza-journey/roadmap)

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