FAQ
Here you will find all the questions that are frequently asked of us.
- How to share your feedback?
- How to measure customer satisfaction across the customer journey with a single survey?
- Where do you host your data?
- Can you duplicate a survey?
- Are there limits on the number of characters in emails?
- What are the limits for images used in Journey?
- Can you import a contact file for multiple surveys?
- What are the allowed file formats for contact import?
- What to do if I have misinterpreted characters during a contact import?
- Can you manually import contacts when automatic import is set up?
- How to correct a partial or error-prone import?
- Why Are Some Contacts Not Imported?
- How to obtain a list of your dissatisfied or detractor clients?
- Can you customise the sender domain of emails?
- How often should I change my password?
- How long do you keep personal data?
- Is it possible to change the broadcast scenario and reminders?
- Images used - Credits
- How to Get a Review Link for Your Platform (Google, Tripadvisor, Trustpilot, etc.)
- How are my contacts’ personal data anonymized?