---
title: How to obtain a list of your dissatisfied or detractor clients?
description: "Exportez facilement la liste de vos clients détracteurs ou de vos clients insatisfaits en appliquant le filtre \"NPS\" ou le filtre \"CSAT\" lors de l'export CSV. Analysez leurs retours et agissez de manière ciblée."
---

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March 27, 2025

# How to obtain a list of your dissatisfied or detractor clients?

To get a list of your dissatisfied clients, follow these steps:

1. Go to the results export section.
2. Select the project or interactions to export.
3. Apply either of the following filters: 
     1. **NPS**: Select *Detractors*.
     2. **CSAT**: Select *Dissatisfied*.
4. Initiate the export in CSV format.

You will receive a file containing only the detractor or dissatisfied clients, along with their responses and metadata for targeted analysis or actions.

💡 **Tip**: A follow-up with a dissatisfied client can turn them into a satisfied one!

Did you know that 80% of customers will return if their issue is satisfactorily resolved?

💡 **Tip**: CSV files automatically open in Excel. 

 

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