---
title: What is Journey?
description: The aim of Vocaza Journey is simple 👉 to enable you to identify your customers at risk, to understand what improvements you could implement to satisfy (and therefore keep) your customers and to get new ones!
---

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1. [Help Center - Vocaza Journey](https://knowledge-base.vocaza.com/en/vocaza-journey?hsLang=en)
2. [Get started](https://knowledge-base.vocaza.com/en/vocaza-journey/get-started?hsLang=en)

October 1, 2025

# What is Journey?

The aim of ***Vocaza Journey*** is simple 👉 to enable you to identify your customers at risk, to understand what improvements you could implement to satisfy (and therefore keep) your customers and to get new ones!

Our platform enables you to:

- create your [satisfaction surveys](https://knowledge-base.vocaza.com/en/vocaza-journey/how-do-you-create-your-first-satisfaction-survey?hsLang=en) and [data collection forms](https://knowledge-base.vocaza.com/en/migrated/vocaza-journey/what-is-a-journey-data-collection-form?hsLang=en);

- track customer journeys by bringing together related satisfaction surveys;
- solicit your customers by email to respond to your survey;

- automatically collect and analyse the responses and provide you with all the information you need to understand where your strengths and weaknesses lie!

For the analysis, ***Vocaza Journey***  uses quantitative data (satisfaction score (CSAT), recommendation score (NPS), etc.) and[semantic analysis](https://knowledge-base.vocaza.com/en/migrated/vocaza-journey/what-is-semantic-analysis-in-journey?hsLang=en) (identification of themes, tone, feelings, etc.) of customer comments to understand their opinion as well as possible by asking them as few questions as possible.

- [Get started](https://knowledge-base.vocaza.com/en/vocaza-journey/get-started?hsLang=en)
- [Setting up a satisfaction survey !](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-satisfaction-survey-1?hsLang=en#main-content)

    - [Creating and modifying surveys](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-satisfaction-survey-1?hsLang=en#creating-and-modifying-surveys)
    - [Managing the distribution of surveys](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-satisfaction-survey-1?hsLang=en#managing-the-distribution-of-surveys)
    - [Contact import](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-satisfaction-survey-1?hsLang=en#contact-import)
    - [Diffusion via URL/QRCode](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-satisfaction-survey-1?hsLang=en#diffusion-via-url-qrcode)
- [Setting up a customer journey](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-customer-journey?hsLang=en)
- [Analysing my results](https://knowledge-base.vocaza.com/en/vocaza-journey/analysing-my-results?hsLang=en#main-content)

    - [How to analyze my results?](https://knowledge-base.vocaza.com/en/vocaza-journey/analysing-my-results?hsLang=en#how-to-analyze-my-results)
    - [What are the semantic analysis models for comments?](https://knowledge-base.vocaza.com/en/vocaza-journey/analysing-my-results?hsLang=en#what-are-the-semantic-analysis-models-for-comments)
- [Set up a data collection form](https://knowledge-base.vocaza.com/en/vocaza-journey/set-up-a-data-collection-form?hsLang=en)
- [Image management](https://knowledge-base.vocaza.com/en/vocaza-journey/image-management?hsLang=en)
- [Risk Contacts Management](https://knowledge-base.vocaza.com/en/vocaza-journey/risk-contacts-management?hsLang=en)
- [Google reviews](https://knowledge-base.vocaza.com/en/vocaza-journey/google-reviews?hsLang=en)
- [User management](https://knowledge-base.vocaza.com/en/vocaza-journey/user-management?hsLang=en)
- [AI in Vocaza Journey](https://knowledge-base.vocaza.com/en/vocaza-journey/ai-in-vocaza-journey?hsLang=en)
- [Integration with other tools](https://knowledge-base.vocaza.com/en/vocaza-journey/integration-with-other-tools?hsLang=en)
- [FAQ](https://knowledge-base.vocaza.com/en/vocaza-journey/faq?hsLang=en)
- [Release notes](https://knowledge-base.vocaza.com/en/vocaza-journey/release-notes?hsLang=en)
- [Roadmap](https://knowledge-base.vocaza.com/en/vocaza-journey/roadmap?hsLang=en)

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