How do you create a satisfaction survey?

• Vocaza Journey allows you to create single-step or multi-step satisfaction surveys
  
  Single-step survey: allows you to assess satisfaction with a single event or service.
  Examples: purchasing a ticket, attending a seminar.
• Multi-stage survey: allows you to assess satisfaction across multiple stages or services within a single survey.
  Examples: a journey involving check-in, boarding and in-flight service; an annual survey of all services offered.
  
  👉 The c
• hoice therefore depends on the objective of your survey: to analyse a specific experience or to analyse a complete experience.
  
  

Create a satisfaction survey in Vocaza Journey

To create a satisfaction survey, go to the Satisfaction Surveys page and follow these steps:

1. Click on Create a satisfaction survey.
2. In the window that opens, choose between the two options:
   
   1. Evaluate an event or service → you will be taken to the configuration of a simple survey (one step).
   2. Evaluate several steps or services → you will be taken to the configuration of a multi-step survey.
3. In the next window, enter:
   1. The name of your survey
   2. The semantic analysis model most relevant to your survey (see here for more details)
   3. The name of the event or service you wish to evaluate for a single-step survey
   4. The list of steps or services to be measured that you wish to evaluate for a multi-step/multi-service survey
4. The next step is to choose your survey template:
   1. Templates for surveys about an event or service
   2. Templates for surveys about multiple stages/services
      
      
5. Once you have chosen your template, you will be taken to the survey editor. Thefirst thing to do is choose the style of your survey. You can customise:
   1. the logo and its position in the header;
   2. the colour of the survey banner;
   3. the type of animation you want between each page;
      the font;
   4. the colour of the different parts of your survey.
6. Next, you can define the content of your survey page by page:
   1. Click on the question you want to include on your page and drag it to the desired position.
      
      
      
      1. Note: For multi-step surveys, multi-criteria satisfaction questions, single/multiple choice questions, and effort level (CES) questions must be linked to a step.
   2. To customise the wording and description of a question, simply click on the associated area.
   3. To customise the appearance, scale type, and mandatory/optional criteria of a question, simply click on the question. The available options will then be displayed below the question.
   4. Once you have defined your questions on your page, you can configure your other pages, save your draft, or publish your survey.