Analysing my results
Would you like to find out how Journey helps you understand your customers' satisfaction? It's in this section!
How to analyze my results?
- How do I know if an action is having an effect on my indicators?
- How to determine what to prioritise for improvement actions?
- What is a contact risk?
- How to view respondents' comments?
- How do I view the respondent page?
- How do I view a contact form?
- What is the recommendation score (NPS)?
- What is the overall satisfaction rate (CSAT)?
- What is the Customer Effort Score (CES)?