---
title: What is a hot survey?
description: "This type of survey is used to assess customer satisfaction immediately after an interaction with a company. An on-the-spot survey meets two criteria: A hot survey allows : By carrying out on-the-spot"
---

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March 3, 2025

# What is a hot survey?

This type of survey is used to **assess customer satisfaction** immediately after an interaction with a company.

An on-the-spot survey meets two criteria:

- it consists of **a small number of questions** (4 questions maximum);
- it is made available to the customer **as soon as possible after the interaction.**

A hot survey allows :

- your customers to express themselves directly to you and limit the circulation of negative opinions;
- identify customers at risk (dissatisfied, legal risks, etc.);
- identify potential ambassadors;
- monitor and analyse the impact of your actions on your indicators in real time.

By carrying out on-the-spot surveys on all your [customer journeys](https://knowledge-base.vocaza.com/en/vocaza-journey/what-is-a-customer-journey?hsLang=en), you can identify the stages of friction and better understand where to focus your efforts to improve your customers' experience.

- [Get started](https://knowledge-base.vocaza.com/en/vocaza-journey/get-started?hsLang=en)
- [Setting up a satisfaction survey !](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-satisfaction-survey-1?hsLang=en#main-content)

    - [Creating and modifying surveys](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-satisfaction-survey-1?hsLang=en#creating-and-modifying-surveys)
    - [Managing the distribution of surveys](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-satisfaction-survey-1?hsLang=en#managing-the-distribution-of-surveys)
    - [Contact import](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-satisfaction-survey-1?hsLang=en#contact-import)
    - [Diffusion via URL/QRCode](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-satisfaction-survey-1?hsLang=en#diffusion-via-url-qrcode)
- [Setting up a customer journey](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-customer-journey?hsLang=en)
- [Analysing my results](https://knowledge-base.vocaza.com/en/vocaza-journey/analysing-my-results?hsLang=en#main-content)

    - [How to analyze my results?](https://knowledge-base.vocaza.com/en/vocaza-journey/analysing-my-results?hsLang=en#how-to-analyze-my-results)
    - [What are the semantic analysis models for comments?](https://knowledge-base.vocaza.com/en/vocaza-journey/analysing-my-results?hsLang=en#what-are-the-semantic-analysis-models-for-comments)
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