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Version - December 2, 2025

New Features

At Risk Contacts – Processing by Consultants

Processing at-risk contacts is now available for users with the Consultant role.

Consultants can now:

  • Access responses identified as at risk (NPS detractor, CSAT dissatisfied, CES high effort, or risk-related comment) for all surveys assigned to them,

  • Directly process these responses by marking a contact as handled with a single click,

  • Track the progress of their ongoing actions.

This enhancement strengthens collaboration with your teams and enables more responsive management of at-risk contacts.

At Risk Contacts – Advanced Tracking for Administrators and Experts

Users with the Administrator or Expert role now benefit from additional tracking capabilities to better monitor actions taken:

  • Date of the last action performed on each at-risk contact,

  • Name of the user who processed the contact.

This advanced tracking provides full traceability of all actions carried out on at-risk contacts.