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Error management

💡 Vocaza Journey tip: If you contact support for assistance, please feel free to use your error file.

The error file is available by clicking on the import, where you can download it from "Download your error file" in the window that opens on the right.

Import Statuses

Import status Description Type of import
Imported The import was fully successful; all contacts were imported successfully. Manual and automatic
Partially imported The import was partially successful; some contacts were not imported due to being duplicates, already present in the survey, unsubscribed, or having invalid email addresses (bounce or complaint). Manual and automatic
Partially imported with error The import was partially successful; some contacts have metadata errors, in addition to the above partial errors. Manual and automatic
Bad content The import failed; no contacts were imported due to content issues in the file. All contacts have an error, as in the cases of partial import and partial import with errors. Manual and automatic
Missing column(s) The automatic import failed because necessary columns for matching with metadata are missing in the contact file. Automatic
Bad format

The automatic import failed due to incorrect file format. No contacts were imported. The file must be:

  • Encoded in UTF-8
  • Columns separated by semicolons
  • Containing a header row with column names (no empty headers or duplicate column names)
  • Having at least one line corresponding to a contact, in addition to the header row
 Automatic

Error codes

Error code Description
DUPLICATE_RESPONDENT The contact is duplicated in the file.
EMAIL_UNSUBSCRIBED The contact is unsubscribed.
OVER_IMPORTED The contact is already present in the survey.
EMAIL_BOUNCE The contact has an invalid email (bounce).
EMAIL_COMPLAINT The contact has a spam email (complaint).
#column_name#_EMPTY_CONTACT_ID The contact has an empty contact ID. Please provide a client ID.
#column_name#_EMPTY_EMAIL

The contact has an empty or invalid email. Please provide a valid email with:

  • A local part (identifier, contact name...)
  • The separator character
  • The server address: domain name and extension
#column_name#_INVALID_PHONE The contact has an invalid phone number. Please provide a phone number in French E.164 format only: +33XXXXXXXXX.
#column_name#_MUST_BE_LTE_THAN_999_CHARS The value of the metadata exceeds 100 characters. Please provide a valid value.
INVALID_BIRTHDAY The birth date is invalid. Please provide a date in the YYYY-MM-DD format.
INVALID_DATE_INTERACTION The interaction date is invalid. Please provide a date in the YYYY-MM-DD format.
#column_name#_ACCEPTED_VALUES_EMPTY The contact has an undeclared value in the metadata. For list-type metadata, please use the declared values or update the metadata.
#column_name#_INVALID_ISO_639_1_LANGUAGE The language code is invalid. Please use the list of ISO 639-1 codes.
#column_name#UNKNOWN_GENDER

The gender code is invalid. Please use the codes from the ISO/IEC 5218 list:

  • 0 = unknown,
  • 1 = male,
  • 2 = female,
  • 9 = not applicable.