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How can another tool be notified when an at-risk customer is detected?

Journey can call a webhook when an at-risk customer is detected.

The data sent during this call follows the JSON format below:

[
    {
        "firstName": "Victor",
        "lastName": "Hugo",
        "surveyName": "Visite site internet",
        "respondentUrl": "https://qa-journey.vocaza.dev/surveys/[...]/satisfaction/email/contacts/[...]/feedbacks/[...]",
        "responseDateISO": "2026-01-08T10:34:35.019598Z"
    }
]
 

To activate this feature, you need to go through Vocaza support. You will need to provide the webhook URL as well as an API key (used to secure the connection between the two tools)