Creating a customer journey is done from the Customer Journeys page by following these steps:
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Click Create a Customer Journey.
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In the window that opens:
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Enter the name of your customer journey;
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Select the satisfaction surveys you want to include in the journey (you can add one or more).
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Confirm to save your journey.
💡 Customer journeys allow you to group multiple satisfaction surveys to track your customers’ overall experience across different stages or services.