---
title: What are a contact and a respondent in Vocaza Journey?
description: A contact is a person who has been imported into Vocaza Journey at least once to complete a survey. A contact is made up of one or more respondents. A respondent is a person who has been imported to c
---

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October 15, 2025

# What are a contact and a respondent in Vocaza Journey?

A **contact** is a person who has been imported into *Vocaza Journey* at least once to complete a survey. A contact is made up of one or more respondents.

A **respondent** is a person who has been imported to complete a *Vocaza Journey* survey.

![](https://knowledge-base.vocaza.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202025-10-15%20%C3%A0%2011-26-43-png.png?width=923&height=310&name=Capture%20d%E2%80%99%C3%A9cran%202025-10-15%20%C3%A0%2011-26-43-png.png)

So when you access [a contact's file](https://knowledge-base.vocaza.com/en/vocaza-journey/how-do-i-view-a-contact-form?hsLang=en)*,* you can see all their requests and all their responses in a global way.

A contact is unique, whatever the survey to which it has been imported.

The uniqueness of a contact is determined by the *Contact\_Id* field, which is mandatory for all contact imports.

*Example: I import Mr John Doe so that he can respond to my survey on subscription.* *Mr Doe's record is created and I can see that my company has asked him to complete the subscription survey.* *Later, I re-import the same John Doe into Journey to answer a cancellation survey.* *I'll find a single John Doe contact and in his contact form, I'll see his 2 requests.*

 

- [Get started](https://knowledge-base.vocaza.com/en/vocaza-journey/get-started?hsLang=en)
- [Setting up a satisfaction survey !](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-satisfaction-survey-1?hsLang=en#main-content)

    - [Creating and modifying surveys](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-satisfaction-survey-1?hsLang=en#creating-and-modifying-surveys)
    - [Managing the distribution of surveys](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-satisfaction-survey-1?hsLang=en#managing-the-distribution-of-surveys)
    - [Contact import](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-satisfaction-survey-1?hsLang=en#contact-import)
    - [Diffusion via URL/QRCode](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-satisfaction-survey-1?hsLang=en#diffusion-via-url-qrcode)
- [Setting up a customer journey](https://knowledge-base.vocaza.com/en/vocaza-journey/setting-up-a-customer-journey?hsLang=en)
- [Analysing my results](https://knowledge-base.vocaza.com/en/vocaza-journey/analysing-my-results?hsLang=en#main-content)

    - [How to analyze my results?](https://knowledge-base.vocaza.com/en/vocaza-journey/analysing-my-results?hsLang=en#how-to-analyze-my-results)
    - [What are the semantic analysis models for comments?](https://knowledge-base.vocaza.com/en/vocaza-journey/analysing-my-results?hsLang=en#what-are-the-semantic-analysis-models-for-comments)
- [Set up a data collection form](https://knowledge-base.vocaza.com/en/vocaza-journey/set-up-a-data-collection-form?hsLang=en)
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- [User management](https://knowledge-base.vocaza.com/en/vocaza-journey/user-management?hsLang=en)
- [AI in Vocaza Journey](https://knowledge-base.vocaza.com/en/vocaza-journey/ai-in-vocaza-journey?hsLang=en)
- [Integration with other tools](https://knowledge-base.vocaza.com/en/vocaza-journey/integration-with-other-tools?hsLang=en)
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