New Feature
Manage and leverage your Google reviews
With this new feature, Journey enables you to centralize, analyze, and efficiently manage your Google reviews—even in a multi-location context—so you can better control your brand image and sustainably improve performance.
All your Google reviews, centralized and actionable
Access all Google reviews for one or multiple locations in a single place.
Instantly view customer reviews, previously published replies, and identify at a glance which reviews require priority action thanks to semantic analysis of comments.
Respond directly to Google reviews from Vocaza, without switching between tools.
You can also edit an existing reply to improve it or adapt it to a specific context.
A dedicated AI assistant supports your replies
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Automatically suggests appropriate replies to customer reviews.
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Can rephrase an existing reply to improve tone and impact.
With centralized settings, you define a reply style aligned with your communication strategy (tone, level of formality, relationship posture, etc.).
Results
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Consistent replies
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A coherent brand image
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Consistent quality, regardless of the user
Focus on what matters with advanced filters
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By date
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By location
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By automatically detected themes
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By reviews with or without replies
Google Reviews activation
Managing Google reviews requires prior activation by our teams.
Simply contact Vocaza support to activate the feature.
Activation is simple, fast, and completed in a single click, with no impact on your existing surveys or data.
Our teams will also assist you in validating your multi-location setup so you can get started immediately.