---
title: How to configure the AI reply assistant for reviews
description: review
---

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February 5, 2026

# How to configure the AI reply assistant for reviews

#### **Accessing AI reply settings**

AI review reply settings are available **only to administrators** via 👉 **Administration \> Settings \> Customer Reviews**.

On this screen, the **“Review replies”** section allows you to define the rules used by the AI to generate replies.

![](https://knowledge-base.vocaza.com/hs-fs/hubfs/image-png-Feb-05-2026-02-35-09-5536-PM.png?width=670&height=335&name=image-png-Feb-05-2026-02-35-09-5536-PM.png)

#### **Available settings for reply generation**

The prompt configuration options include the following fields:

- **General tone (required)** \> defines the overall attitude of the reply;
- **Formality (required)** \> defines the level of language;
- **Style (required)** \> defines the structure and approach of the reply;
- **Emojis (required)** \> controls the use of emojis in replies;
- **Contact email address (optional)** \> allows you to enter a contact email address. When this field is filled in:
  
    - the email address is automatically included in AI-generated replies for negative reviews;
    - this makes it possible to invite the customer to contact you directly to continue the conversation outside the platform.

💡 **Enter a contact email address (optional)** used in replies to negative reviews to invite customers to contact you directly.

#### **Testing AI reply generation**

Before using automatic reply generation in real conditions, you can first test your configuration.

The screen provides:

- a **“Test comment”** area to enter a sample review;
- the **“Generate a reply with AI”** button, which triggers reply generation based on the selected settings;
- a **“Suggested reply”** area displaying the AI-generated response.

This test allows you to check that the tone, style, and content meet your expectations before use.

💡 **AI reply settings are global**: any change impacts all future automatically generated replies to customer reviews.

 

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